Terms & Conditions

Pinnacle Education and Welfare Trust
Effective from: 01-04-2025

1. Enrollment and Eligibility

• Enrollment is confirmed only after full payment of the admission fee through approved payment methods.

• The Trust reserves the right to deny admission if any information provided by the student is found to be false or incomplete.

• Students must meet any eligibility criteria specified for the course.

2. Course Access and Attendance

• Course details including schedule, duration, and venue will be communicated upon successful registration.

• Regular attendance is mandatory.

• Entry may be restricted if a student is late beyond a reasonable grace period.

3. Code of Conduct

• Students are expected to maintain discipline, decorum, and respectful behavior towards faculty, staff, and peers.

• Any form of misconduct, harassment, damage to property, or disruption of classes may lead to suspension or expulsion without refund.

• Use of mobile phones or electronic devices during classes is not permitted unless authorized by the instructor.

4. Course Materials and Intellectual Property

• All course materials, handouts, and lecture content are the intellectual property of Pinnacle Education and Welfare Trust.

• Materials provided are for personal learning use only and may not be copied, shared, or distributed without prior written consent.

5. Fees and Payment

• Monthly Tuition Fees must be paid in full in advance for the month within 5th of every month.

• Payment once made is governed by our Cancellation and Refund Policy.

• Any late fee, if applicable, must be cleared before continuing the course.

6. Cancellation and Refund

• Students are advised to refer to the Cancellation and Refund Policy for terms applicable to cancellations, refunds, and exceptional cases.

7. Changes and Cancellations by the Trust

• The Trust reserves the right to cancel or reschedule any course due to insufficient enrollment, instructor unavailability, or other operational reasons.

• In such cases, students will be notified promptly and provided a refund for any advance payment on a pro-rata basis for the period during which services could not be provided.

8. Limitation of Liability

• Pinnacle Education and Welfare Trust shall not be liable for any loss, injury, or damages arising from participation in the course.

• The Trust is not responsible for any technical, travel, or personal issues faced by the student.

9. Privacy and Data Protection

• We collect and store only essential personal information for registration, communication, and certification purposes.

• Your information will not be shared with third parties without your consent. For details, please refer to our Privacy Policy.

10. Governing Law and Jurisdiction

• These Terms are governed by the laws of West Bengal, India.

• Any disputes shall be subject to the exclusive jurisdiction of the courts located in Durgapur, Paschim Bardhamman, West Bengal.

By proceeding with your course registration, you confirm that you have read, understood, and agreed to abide by these Terms and Conditions.

Cancellation & Refund Policy

Pinnacle Education and Welfare Trust

1. Cancellation Policy

• Students may request cancellation within 48 hours of payment and before the course begins.

• All cancellation requests must be submitted in writing via email, including the student’s full name, enrolled course, and payment reference details.

• Cancellation requests will not be entertained once:

• The course has commenced.

• The student has attended any class, regardless of duration.

2. Refund Policy

• Full refund will be provided if:

   • Cancellation is requested within 48 hours of registration.

   • The course has not started.

• No refund will be processed if:

   • The course has already started.

   • The student has attended any class.

   • Withdrawal is due to personal or health-related reasons.

   • The student is disqualified due to indiscipline or rule violations.

• Refunds may be considered in exceptional cases:

   • The course is cancelled by Pinnacle Education and Welfare Trust.

   • Duplicate payment has been made by the student, subject to verification.

3. Refund Processing Timeline

• Approved refunds will be processed through the original payment method within 7–10 business days.

• Students will be notified via email once the refund process has been initiated.

4. Contact Information for Cancellations & Refunds

Email: info@ankuran.org

Phone: +91 7477799826

Registered Office Address:
Pinnacle Education and Welfare Trust
Biplabi Rasbehari Basu Sarani,
Bidhannagar, Durgapur – 713212

5. Dispute Resolution

Any payment-related grievance or dispute will be resolved within 7 working days of receiving the complaint. For dispute resolution assistance, please contact us at admin@ankuran.org

Privacy Policy

Pinnacle Education and Welfare Trust

1. Information We Collect

• Full name, contact details, and address collected during course registration.

• Identity verification documents, where required.

• Feedback, queries, or communications shared by you.

• Additional information necessary for offline course coordination and academic administration.

2. How We Use Your Information

• To confirm registration and manage course enrollment.

• To communicate important updates, schedules, notices, and changes.

• For internal record keeping, certification, operational management, and regulatory compliance.

3. Information Sharing

• We do not sell, trade, or rent personal information to third parties.

• Information is shared only with authorised internal staff for administrative and educational purposes.

• Personal information may be disclosed if required by applicable laws or regulatory authorities.

4. Data Security

• Appropriate technical and organisational measures are implemented to protect personal information.

• Access to sensitive data is restricted only to authorised personnel.

5. Your Rights

• You may request access to, correction of, or deletion of your personal information by contacting us at info@ankuran.org.

• We will respond to all valid requests within a reasonable timeframe.

6. Retention Policy

• Personal information is retained only for academic, legal, operational, and administrative purposes.

• Data is securely removed or deleted when no longer required.

7. Changes to this Policy

• This Privacy Policy may be updated periodically whenever necessary.

• Continued participation in our courses and programmes implies acceptance of the updated policy.

8. Contact Us